Privacy Policy
Last updated: 14 September 2026
At Recom Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, communicate with us, or use our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following types of information:
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Company or organisation details
- Job title or professional information
- Business and contact details
- Information you provide when making an enquiry or requesting our services
- Any other information you voluntarily provide to us
Website and Technical Information
When you visit our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and website interactions
- Date and time of visits
- Referring websites
- Cookies and similar tracking technologies
Payment and Transaction Information
Where applicable, we may collect information necessary to process payments or manage transactions. Payment information may be processed through third-party payment providers. We do not necessarily store complete payment card details on our own systems.
2. How We Use Your Information
We may collect and use your personal information for purposes including:
- Providing and managing our BPO, consultancy, payroll, accounting, HR, expatriate management, and related services
- Responding to enquiries, requests, and support requirements
- Communicating with you about our services
- Processing transactions and payments
- Managing our business operations and client relationships
- Improving our website, services, and customer experience
- Sending newsletters, service updates, or promotional communications where permitted and where you have provided consent or it is otherwise lawful to do so
- Meeting our legal, regulatory, accounting, and compliance obligations
- Preventing fraud, misuse, or security threats
- Any other purpose reasonably necessary to provide our services or operate our business
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose personal information to trusted third parties where reasonably necessary for our business operations or to provide our services. These parties may include:
- Payment and financial service providers
- IT, hosting, cloud, and technology service providers
- Professional advisers, accountants, auditors, and legal advisers
- Business partners and contractors involved in delivering our services
- Government agencies, regulators, law enforcement bodies, or other parties where required or authorised by law
Where we engage third-party service providers, we take reasonable steps to ensure that personal information is handled securely and appropriately.
4. Overseas Disclosure
Some of our service providers or technology platforms may be located outside Australia, or may store or process information overseas.
Where applicable, we will take reasonable steps to ensure that any overseas disclosure or transfer of personal information is handled in accordance with applicable Australian privacy laws.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Depending on the circumstances, our security measures may include:
- Secure data storage
- Access controls
- Encryption and secure transmission technologies
- Firewalls and other security measures
- Regular monitoring and security practices
- Limiting access to personal information to authorised personnel and service providers
However, no method of transmission or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Remember preferences
- Understand how visitors use our website
- Analyse website performance
- Improve our services and online presence
- Support marketing and advertising activities, where applicable
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
7. Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date, or misleading.
To make a request, please contact us using the details provided in the Contact Us section below.
We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.
8. Deleting Your Personal Information
Where permitted by law, you may request that we delete personal information we hold about you.
However, we may need to retain certain information where required by law, for legitimate business purposes, to resolve disputes, or to meet accounting, regulatory, or compliance requirements.
9. Direct Marketing
We may occasionally send you information about our services, updates, or promotional offers where permitted by law.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
10. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party website before providing your personal information.
11. Privacy Complaints
If you believe that we have mishandled your personal information or have breached applicable privacy laws, you may contact us using the details below.
We will review and investigate your complaint and will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws.
Any changes will be published on this page, together with the updated “Last updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Recom Australia
Address: Suite F, 19–21 Oxford Road, Ingleburn, NSW 2565, Australia
Phone: +61 470 141 729
We will endeavour to respond to privacy-related enquiries and requests within a reasonable timeframe.